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Standalone Mobile Hotspot equipment doesn't turn on It's best if you can call from a different phone than the one you are having issues with. If you're still experiencing the problem, call us at 1-87.

Delete the Wi-Fi profile on the connecting device and re-add it.

Restart the devices you are trying to connect to the Hotspot.

Update to the latest firmware version for all devices.

Check that the connecting device's Wi-Fi is turned on.

Verify that the Mobile Hotspot or Smartphone Mobile Hotspot feature is turned on.

If you're roaming, check out our Data Passes.

Make sure you're in T-Mobile coverage and have at least 2 bars of signal in your area.

If you need help with doing any step on the device, visit our Device tutorials.

If the Hotspot is plugged into a USB port, disconnect it.The connecting device must have a b/g Wi-Fi radio.Mobile Hotspot devices only support using WPS security.T-Mobile standalone Mobile Hotspot devices, not your phone, that provide a Wi-Fi connection for other devices. If you need help setting up this feature or with any of the steps below, visit our Device tutorials.If your phone can load a web page, the T-Mobile data works.Check the T-Mobile app to verify that you haven’t exceeded the high-speed data amount included in your plan.

Supported T-Mobile phones and tablets that use your T-Mobile network as Wi-Fi for other devices. Hotspot connection issues Smartphone Mobile Hotspot (SMHS) Make sure it's connected to the right Wi-Fi network. If they work are expected, the hotspot is not the problem.Ĭlose or disable any programs running in the background and clear the browser cache & history. Try accessing a different website or app. If not, the problem is not with the hotspot. Test to see if it can successfully connect to other Wi-Fi networks. We can't support game systems, TVs, or non-T-Mobile phones or tablets.Ĭheck that all timeout, power saving, or hibernate features are off. Try connecting a different computer or T-Mobile device to the hotspot. Make sure it is within 15 feet of the hotspot. We want you connected, and Mobile Hotspot should give you Wi-Fi wherever you go.